Last updated: October 2025
These Terms and Conditions (“Terms”) govern all bookings made directly with Webbhill Stays, operated by Webbhill Property Ltd (“we”, “us”, “our”). By making a booking, you (“the Guest”, “you”, “your”) agree to comply with these Terms.
1. Nature of Stay
Webbhill Stays properties are offered as serviced accommodation for short-term and mid-term occupancy.
These stays do not constitute a tenancy or confer any rights of exclusive possession under the Housing Act 1988. Guests are granted a temporary licence to occupy the property for holiday or business purposes only.
2. Booking Process & Payment
- All bookings must be confirmed in writing or through an authorised booking platform.
- Full payment is required before arrival unless otherwise agreed in writing.
- A valid photo ID matching the booking name must be provided prior to check-in.
- We reserve the right to refuse any booking at our discretion.
- Security deposits (where applicable) will be pre-authorised or charged and released following inspection of the property after departure.
3. Rates & Fees
- Rates are quoted in GBP and include utilities, Wi-Fi, bedding, and towels unless otherwise stated.
- Cleaning fees apply as displayed at the time of booking. Additional cleaning or linen services may incur extra charges.
- Any outstanding balances must be settled before check-out.
4. Check-In / Check-Out
- Check-in: From 3 p.m. unless arranged otherwise.
- Check-out: By 11 a.m. to allow for cleaning and preparation for the next guest.
- Early check-in or late check-out may be available on request and subject to availability and fee.
5. Guest Responsibilities
Guests agree to:
- Treat the property and contents with respect and care.
- Keep noise to a reasonable level, particularly between 10 p.m. and 8 a.m.
- Lock doors and windows when leaving the property unattended.
- Do not smoke, vape, burn candles, or incense inside the property.
- Do not bring pets unless expressly agreed in writing.
- Do not exceed the number of guests agreed at the time of booking.
- Report any damage or maintenance issues immediately.
Failure to comply may result in removal without refund and deduction of associated costs.
6. Safety & Security
- Guests are responsible for the safety of all members of their party and personal belongings.
- Windows and doors must be secured when leaving the property or at night.
- Do not tamper with safety equipment (smoke detectors, fire extinguishers, etc.).
- The property is equipped with smoke alarms, carbon-monoxide detectors, and exterior security lighting.
- A camera-style doorbell is in place, which records activity and can pick up sound. Similarly, there is a camera covering the parking area, which is activated by motion and can record sound.
7. Cleaning & Maintenance
- The property will be professionally cleaned prior to arrival.
- Guests must leave it in a reasonable condition. Excessive mess, stains, or damage may incur additional cleaning fees.
For stays exceeding seven nights, complimentary or optional interim cleaning can be arranged.
8. Damage / Loss / Breakages
Guests are liable for any damage, excessive breakages, or loss caused during their stay.
Costs for repair, replacement, or additional cleaning may be charged to the payment method on file or deducted from the security deposit.
9. Cancellations & Refunds
- Flexible Policy: Cancellations made ≥ 14 days before arrival receive a full refund.
- Standard Policy: Cancellations within 14 days – 50 % refund.
- Last-Minute (≤ 7 days): No refund.
- Different policies may apply for third-party platforms (e.g., Airbnb, Booking.com). Please refer to the respective platform’s terms.
In the unlikely event we must cancel, a full refund or alternative accommodation will be offered.
10. Access & Right of Entry
Webbhill Stays or its representatives may access the property with reasonable notice for maintenance, safety checks, or emergencies.
11. Liability
- We accept no responsibility for loss, injury, or damage to guests or their property during their stay.
- Guests should ensure suitable travel or personal insurance is in place.
12. Data Protection
All personal data is handled in accordance with our Privacy Policy and current UK GDPR regulations.
Your data may be used for booking administration, guest communication, and relevant post-stay contact.
We will not sell or share your information with third parties for marketing purposes.
13. Complaints & Disputes
Please report any issues immediately so we can resolve them quickly.
If not resolved during your stay, please email book@webbhillstays.com within 7 days of departure.
We aim to respond to all complaints within 5 working days.
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute shall be subject to the exclusive jurisdiction of the English courts.
15. Contact Details
