Book Direct

Privacy Policy

Last updated: 08/10/2025

1. Who We Are

Webbhill Stays (“we”, “our”, “us”) is a serviced accommodation business operated by Webb Marketing Ltd, providing short- and mid-term rental stays in Milton Keynes, Bedford and surrounding areas.

Our website address is: https://webbhillstays.com
Email: book@webbhillstays.com
Phone: 07766996726

We take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law.

2. Information We Collect

We collect information in several ways, including when you:

  • Make a booking through our website or partner platforms (e.g., Airbnb, Booking.com, etc.)
  • Fill in our contact or enquiry forms
  • Subscribe to our newsletter or marketing emails
  • Engage with us via social media or live chat
  • Provide feedback or reviews
  • Work with us as a supplier or business partner

The personal data we may collect includes:

  • Name, email address, and phone number
  • Postal address
  • Booking details (dates, number of guests, stay duration)
  • Payment information (handled securely via our payment processors such as Stripe or your booking platform)
  • Business name (for corporate or contractor stays)
  • ID verification (for security and compliance)

Communications between you and Webbhill Stays

3. How We Use Your Information

We use your personal information to:

  • Process and manage your booking or enquiry
  • Provide customer service before, during, and after your stay
  • Meet our legal and safety obligations (e.g., guest verification, invoicing)
  • Maintain records for accounting and tax purposes
  • Send you updates or important service information about your booking
  • Improve our website, services, and customer experience
  • Contact you about future stays, exclusive offers, or relevant news (if you’ve stayed with us before or consented to marketing)

4. Our Legal Basis for Processing Data

Under the UK General Data Protection Regulation (UK GDPR), we process your data under one or more of the following lawful bases:

  • Contractual necessity: To process your booking or provide services you’ve requested.
  • Legal obligation: To comply with tax, safety, and business record-keeping requirements.
  • Legitimate interest: To follow up with guests about their stay, request reviews, or inform past guests of relevant new properties or offers.

Consent: When you explicitly opt in to receive marketing communications.

5. Marketing Communications

We may contact past and current guests via email or SMS about:

  • New or upcoming properties in the area
  • Exclusive discounts for returning guests
  • Useful local or travel updates

You can opt out of marketing at any time by clicking “unsubscribe” in our emails or contacting us directly.

We do not sell or rent your data to third parties.

6. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality and security
  • Analyse site performance (via Google Analytics or similar tools)
  • Personalise content and marketing

You can control or delete cookies at any time through your browser settings. For more information, see our Cookie Policy.

7. Data Sharing

We may share your information with:

  • Trusted booking partners (Airbnb, Booking.com, etc.)
  • Payment processors such as Stripe
  • Professional service providers (e.g., accountants, maintenance contractors, cleaners)
  • IT and website support services (for hosting, backup, and analytics)
  • Legal authorities, where required by law

All third parties are required to keep your information safe and use it only for the agreed purpose.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Complete your booking and provide aftercare
  • Fulfil legal, accounting, or reporting obligations
  • Contact you with relevant updates (only for a reasonable period and unless you opt out)

Typically, booking and guest details are retained for up to six years for accounting and tax purposes.

9. Your Data Rights

Under UK GDPR, you have the following rights:

  • Access to the personal data we hold about you
  • Correction of inaccurate or incomplete data
  • Erasure (“right to be forgotten”)
  • Restriction or objection to processing
  • Data portability (transfer to another provider)

To exercise any of these rights, email us at hello@webbhillstays.com.
 We may need to verify your identity before fulfilling your request.

10. Security

We take data protection seriously.

Your data is stored securely and only accessible by authorised staff.

All online payments are encrypted using SSL (https).

11. Links to Other Websites

Our website may include links to external sites (e.g., local attractions, booking partners).

We are not responsible for the privacy practices or content of these third-party sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Updates will be posted on this page with a revised “last updated” date

13. Contact Us

If you have any questions, concerns, or complaints about this policy or how we handle your data, please contact:

Webbhill Stays (Webb Marketing Ltd)
 Email: book@webbhillstays.com
 Website: https://webbhillstays.com

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